At Official Ken Carson Merch, we strive to deliver your order as quickly and efficiently as possible. Please read our shipping policy below for details on processing times, shipping rates, and delivery estimates.
1. Order Processing Time
🕒 Processing Time:
- Orders are typically processed within 2-5 business days (Monday–Friday, excluding holidays).
- During peak seasons or sales events, processing times may be extended.
Once your order is processed, you will receive a confirmation email with tracking information.
2. Shipping Rates & Delivery Estimates
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (U.S.) | 7-14 business days | Calculated at checkout |
| Expedited Shipping (U.S.) | 3-7 business days | Calculated at checkout |
| International Shipping | 10-20 business days | Calculated at checkout |
📌 Please Note:
- Delivery times are estimates and may vary due to unforeseen circumstances (e.g., customs delays, weather, or carrier issues).
- International orders may be subject to customs duties, which are the customer’s responsibility.
3. Tracking Your Order
Once your order ships, you will receive an email with a tracking number. You can track your package using the provided link. If you don’t receive a tracking number within 5 business days, please contact us at [email protected].
4. Shipping Restrictions
🚫 We do not ship to:
- P.O. Boxes or APO/FPO addresses
- Certain countries due to shipping restrictions (please check at checkout)
5. Lost, Stolen, or Delayed Packages
If your package is delayed, lost, or stolen, please follow these steps:
1️⃣ Check the tracking information for any updates.
2️⃣ Contact the carrier (USPS, FedEx, DHL, etc.) for details.
3️⃣ If your package is marked as “delivered” but you haven’t received it, wait 48 hours and check with neighbors or your local post office.
4️⃣ If the issue is unresolved, email us at [email protected], and we’ll do our best to assist you.
6. Contact Us
For any shipping-related questions, feel free to reach out:
📧 Email: [email protected]
📍 Address: 1250 Carson Ave, Los Angeles, CA 90015, USA
Thank you for shopping with Official Ken Carson Merch! 🚀